1 min readNov 29, 2018
Agree. Service design is strategic and related to the overall user experience customers and employees may have with a company. Again, another title/role that’s mixed up in the whole confusing UX stew.
Digital product design & strategy. Team builder. Stoic. Instructor. Keynote speaker. Co-Author of The Designer’s Guide to Product Vision http://amzn.to/2Epfb3U